WASHINGTON MARKETING GROUP INC.
Supervisor, Project Manager and Trainer for the telemarketing team at Washington Marketing Group (WMG), a full service outbound telemarketing company.
I
was
responsible
for
all
project
operations,
and
multiple
accounts
coordination
for
simultaneous
operations
from
a
single
calling
center.
I
consulted
clients
in
regards
to
electronic
data
transfer
to
save
costs
and
increase
overall
efficiency.
I
am
the
internet
representative
and
webmaster
for
WMG
and
conduct
any
research
and
internet
marketing
that
is
required.
Daily I strove to achieve production goals for each project. To accomplish this it is necessary to stay in touch and up to date with all aspects of current and developing projects. I conducted production meetings and daily review summary data base reports outlining each projects statistics to identify problems, challenges, objections, scheduling, then initiate scripting changes.
My Training regime to insure quality telemarketing begins with an in-depth study program using video & audio materials and monitoring equipment that gradually moves TSR's (Telephone Sales Representatives), from role play to live calling. Initial training takes 15 to 25 hours of study in the phone room with after hour study guides. It is important to reduce burnout with continual discussions, moral boosts, confidence building, and friendships. Training seminars and meetings are held monthly to refresh and exchange experiences.
There is no substitute for experience. To be an effective Supervisor for the Client, the Customer on the phone, and the employees you must been a hands on Supervisor. Although it is not possible for me to work a phone on a regular basis I made the time to experience the routine of each campaign. I have held all of the top performance positions during my active tenure at WMG and have retained the distinction as #1 in quality production results.
WMG
has
been
offering
manual
and
predictive
dialer
services
since
1988.
We
were
able
to
place
up
to
750,000
calls
monthly.
Services include:
Through the years we have been fortunate to be associated with many great accounts, some of our more ambitious campaigns have been associated with: